FAQ

🚚 Shipping & Delivery

Where do you ship to?
We currently ship to the UK and USA only. We’re keeping it small for now while we figure out world domination.

How long does shipping take?
Everything is made to order (we don’t have a warehouse, just vibes and printers).
Please allow 2–5 business days for production before dispatch.

Delivery usually takes:

  • UK: 5–10 business days
  • USA: 5–12 business days

All orders are produced locally in the UK and USA, meaning your item is made and shipped from the closest production facility to you for faster, more efficient delivery.

No global warehouses. No long-haul shipping drama. Just UK + USA production keeping things simple.

Will I get tracking?
Yes β€” you’ll get a tracking link so you can refresh it like it owes you money.

πŸ”„ Returns & Refunds

Can I return my item?
Yes β€” within 14 days. We’re not here to trap you in a life decision.

What condition must items be in?
Unworn, unused, and still in the condition you swore you’d keep it in when you ordered it.

Refund or exchange?
Refunds are issued once your return arrives and is checked. If something’s wrong, we’ll fix it β€” no drama, no essays.

Who pays return shipping?
You do (unless we messed up). We’re a small brand, not a giant corporation with unlimited shipping portals.

πŸ“ Sizing & Fit

How do your T-shirts fit?
True to size, relaxed fit β€” easy, everyday wear.

Should I size up?
Order your usual size for a classic look, go upΒ 1 size for a baggy fit, or 2 sizes for a more oversized streetwear style.

🧼 Product Care

How do I wash my T-shirt?
Inside out, 30Β°C. Treat it like something you actually want to keep.

Will the print fade?
Not if you don’t try to destroy it. It’s built to last, not survive chaos.

Can I tumble dry it?
You can, but it’s emotionally discouraged.

πŸ“¦ Orders & Support

What if my item arrives damaged?
That’s not the vibe. Send us photos and we’ll sort it quickly β€” no stress, no essays, just fixes.

How can I contact you?
Email us info@ellabeau.net β€” we reply within 24–48 hours (unless we’re deep in design chaos or arguing about fonts again).